Privacy Statement

Whitehorse City Council (“Council”) collects, holds and manages personal information in accordance with the Privacy and Data Protection Act 2014 (Vic) (“PDP Act”). The Council and its contractor, OurSay Sortware, are working together to provide you with access to OurSay. To submit your contributions to the Waste Management Strategy consultation community including forum posts, poll responses and survey responses using OurSay, users must first set up an account by registering a username, email address, and a password with OurSay. Your username, email address and password may be accessed by Council staff or by OurSay staff, but only to the extent necessary to provide services to you.

Information that you submit using the OurSay application will be used by Council to develop its Waste Management Strategy that will guide the delivery of waste and recycling management services and programs in Whitehorse for the next seven to ten years. The intended recipients of the information are Council Officers, and authorised contractor and consultant. Council will not use or disclose your personal information for another purpose without first obtaining your further consent or unless required or authorised by law. To assist with the storage of the information OurSay uses a cloud service (or data centre) provider which is located in Sydney.

Council requires OurSay to comply with the PDP Act and more information is available at If you wish to access and correct your personal information held by OurSay, you can email your request to If you wish to access and correct your personal information held by the Council, you can make a request to the Council through Melanie Kerr, Senior Waste and Sustainability Officer,

You can obtain the Council’s privacy policy at or from the Customer Service Centre. You can obtain a copy of i.e. Community’s Privacy Policy at For further information on how Council manages privacy please email or call Council’s Privacy Officer on 9262 6333.

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