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Frequently Asked Questions

About the project

The current City of Whitehorse Waste Management Plan (2011) is due to expire this year. Since its development, we have made significant improvements to how we manage waste, including improving our infrastructure and community education. There has also been a number of waste related policy, infrastructure and future funding changes during the lifetime of this Plan. The new Waste Management Strategy (Strategy) will cover the next seven years (exact timeframe to be determined) and is anticipated to be adopted in November 2018.
As well as addressing the external changes in the waste industry, a key focus will be amenity, including our approach to dumped rubbish, littering and kerbside collections. We are also looking at how we can best respond to the rising costs of waste and recycling management to ensure that Council’s waste and recycling services can continue to be delivered in an economic and environmentally sustainable manner. The first phase of community consultation will help inform decisions when drafting the new Strategy.
The first phase of community consultation began in March and runs through to May 2018. Community input from the consultation will help inform the direction of the draft Waste Management Strategy which will be developed by Council and made available for public consultation in September 2018. The new Strategy is expected to be presented to Council for adoption in November 2018.
An initial review of Whitehorse City Council’s waste management approaches and an analysis of waste and recycling data and trends were undertaken by Blue Environment, a leading provider of environmental assessment, policy, planning and management advice. Consultation activities commenced in mid-March with our engagement consultants, i.e. community leading the charge. To keep up to date with consultation activities visit the "Latest News" and "Upcoming Events" section of this hub
The cost of providing Council’s kerbside waste and recycling services is currently funded by a combination of Council rates and separate waste bin fees. The separate bin fees cover optional Council waste or recycling services such as having larger garbage bins, multiple garbage bins or the garden bin service. Most Councils have a waste services charge that covers the cost of all of their kerbside waste and recycling services, separate to the rates. Currently Whitehorse is one of only eight out of 79 Victorian Councils that do not have a separate waste charge, so one possible change might be for the waste and recycling service costs to be shown as part of a separate waste charge, however any such change will not be implemented without additional consultation with the community. Council’s new waste management strategy will consider the need to review the current funding arrangement for Council’s waste and recycling services to ensure that the services can continue to be provided in an economically sustainable and equitable manner. Council’s method of charging for waste and recycling services will continue to be based on the need to fully cover the true cost of providing the services needed and supported by the community.
Council provides a variety of kerbside collection services and operates the Whitehorse Recycling and Waste Centre (transfer station). For more information and a full list of services, visit: Waste Recycling

Have your say

Yes. Consultation is open for anyone who lives, studies, works, visits, uses services or pays rates within Whitehorse.
No. Face to face consultation to inform the draft Strategy has begun, and runs through to May. This will include three listening posts and two drop-in sessions. You can also provide input online through the online hub. Once the draft Strategy is developed, you will also have an opportunity to provide feedback on the draft. This will take place during Phase 2 of community consultations which will kick off in September 2018.
Project updates, along with opportunities to get involved and provide input will be shared through this hub. Head here to get involved.
The feedback received in each phase of the community consultation will be compiled into a report. The findings of the report from phase 1 will inform the development of the new draft Strategy. The findings of the report from phase 2 will be used to refine the draft for finalisation.
Results of the consultation will be shared through a project update on the online hub at the end of each engagement period.
The draft Strategy will be available for public exhibition in August 2018.
Council is committed to complying with the provisions of privacy legislation. This means that Council respects the privacy of individuals and complies with the Privacy and Data Protection Act 2014 in the collection, use, storage, management, provision of access and disposal of information. Any information collected is to either receive updates regarding the waste strategy consultation and development or provide your input into the Waste Strategy development. The intended recipients of the information are Council officers, authorised contractors and consultants. . If you have any questions please contact Council on 9262 6333 or via email [email protected]  You can view Council’s full privacy statement and Privacy and Information Policy Here

Food organics and garden organics waste

Food waste is any kind of food that ends up in the general garbage bin. A recent audit revealed that approximately 44 percent of a Whitehorse garbage bin is made up of food waste.
Council offers a home composting incentive program which gives each household a $30 rebate on home composting products when more than $100 worth of products are purchased within a 12-month period.

At a local government level, there is a growing trend in implementing a three-bin kerbside system including garbage, recycling, and a combined food waste and garden waste bin. In this system, garden materials and food scraps are treated and made into compost, mulch, and soil that can be used in agriculture, horticulture, community parks and gardens effectively diverting food waste from landfill. Whitehorse does not currently offer a food waste recycling system – our garden organics bins (light green lid) can currently only be used to dispose of garden waste like grass or plant cutting.
While food waste has always been an issue, there has more recently been an industry trend towards diverting organic waste from landfill. In 2017, the Federal Government released the National Food Waste Strategy which aims to halve Australia’s food waste by 2030. The volume and value of food waste presents a number of opportunities to identify how we can better manage our food waste to keep resources in use for as long as possible while minimizing negative impacts.
When disposed of in landfill, food waste has a number of environmental impacts, including the production of greenhouse gas emissions. If this same material is composted, either at home or through a food organics recycling service, the greenhouse gas emissions are reduced. Also, it presents an opportunity to repurpose and reuse our waste.

Litter and dumped rubbish

Council received more than 12,500 illegal dumping requests between 2012 – 2016. It is estimated that Council responds to an average of 1,100 requests per year. Box Hill had the largest number of requests over the five-year period, making up almost 20 percent of the total requests.
There are opportunities to minimise illegal dumping in Whitehorse by raising community awareness and ensuring appropriate enforcement measures are in place. Other councils have indicated that illegal dumping has declined where residents, particularly those living in multi-unit developments, are made aware of a bookable hard waste collection system.
Hard waste refers to large items that cannot fit into your regular bin. This includes furniture, electronic appliances, tied branches and prunings. Most hard waste materials collected by the City of Whitehorse will be recycled. For a full list of accepted and not accepted items, go to the Hard Waste Collection Here
Council’s booked hard waste collection service allows households to book two collections per financial year at a time that suits them. For more information, go to the Hard Waste Collection Here
No. Not without their permission. It is against community laws to add to someone else’s hard waste pile and you may receive a fine if you are reported.
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