What would make South East Water better for you?
Have your say and help us shape our services and prices for the next five years and beyond. Provide your feedback before 23 June 2017 to be in the draw for your choice of a $150 supermarket voucher or $150 credit on your next water bill. Competition terms and conditions.
2 years ago
Supply charges should be on sliding scale based on usage. As a 1 person household, I pay same charges as my neighbpurs with 4 kids! $160+ bill with less than $20 of this on actual water usage and sewerage disposal.
Rewards and incentives for saving water would be great initiative.
2 years ago
nothing it's great
2 years ago
Offer rebates or discounts for making efforts to save water use such as collecting rain water for gardening, etc.
2 years ago
It would be great if South East Water would recognise that some households use a rain water storage tank supply and therefore are not as much of a burden on the mains water supply systems as other households. Ideally this would be reflected in a reduction in service charges. Although it would be difficult to identify households which actually use the rain water, one possible measure would be to benefit households which generally use much less mains water than the average.
2 years ago
As a renter, signing up to a lease means being a customer to South East Water is a given.
Other than getting my bill, I don't really hear from you.
I've been renting for 12 years.
As a customer, I feel out of touch with your companies goals, achievements, progress or steps your taking for contributing to our the water service, as well as our environment.
There isn't any communication at all encouraging us in a digital or traditional communication space.
And to be honest - I won't visit your website unless you tell me to.
Encouraging your customers to save water with useful ...
2 years ago
South East Water better for me if they noticed unusual water usage and made contact. This use to happen many years ago but unfortunately that's not the case which is very unfortunate
2 years ago
Perhaps free offer to come to the home and show us how and where we can save water. Offer free water saver taps.
2 years ago
I would like to see more of a break down of when we use our water. I can see how much we use over a three month period at the moment on our bill, but I would love to have finer detail than that to get a better idea about where we can reduce our water usage.
2 years ago
This is the community service for the residential. We moved to the Australia for over 10 years, the bill from $50 to $500, its 10 times went up, which the bread and milk for dairy still the fair price, strongly recommand adjust the cost for release the tough life pressure
2 years ago
This is the community service for the quality of the life. We all need the water for convenient and for dairy using.
But the point is we come to the Australia over 10 years, the water cost $50 to $500, its 10 times cost went up which the bread and milk everyday still the fair cost for the normal life, strongly recommend the cost be adjust to us to release the tough pressure.
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Info on water quality against bottled water - purity test results
Dis... More information on how clean your water is so people don't buy bottled water.
Also ensure an... If it can be arranged - Monthly Bills to ease the financial pain. Otherwise a great job cheaper bills please or bill smoothing/monthly bills. Split the sewerage charges into a service charge and then usage so that the landlord is not paying f... Over the last 10 years there has been a lot of publicity and education regarding reducing or making ... If the bill can be cheaper that would be great, as other utilities providers, like energy and gas, a... I would like more transparency as to how sewerage charges are calculated. Is it based on a percentag... Channel 9 news tonight had an article about Yarra Water's new initiative to save water using was... I would like South East Water to ensure there is no contamination of heavy metals in water from the ... provide technical service on how to install water pipes to turn wasted cold water everytime I turn t... provide incentives like water tanks with instalments to help bringing water cost down South East Water is already doing a fantastic job. The only thing is you are charging too much or th... Not having to filter the water to get rid of the crap in it. 2micron filters last about four - six m... I would like to see the price of water include all the other supply and ancillary charges on the bil... When water usage increases dramatically from one bill to another the bill payer should be notified. ... The water ways created in areas like Lyndhurst (Marriott Waters) were designed to trap rubbish befor... i didn't visit stupidest site ever...I wanted to pay you $331 by cred. card and you ask me to gu... I am appalled at the outrageous charges for our SEW bills which is on a parallel to what we pay for ... I believe that customers should be rewarded when they actively recycle waste water .
As it is now... You should be more transparent about the prices you charge for water. What do you do with all that m... To receive a ebill where the menus actually work and I don't receive "an error has been enco... I'd like the house system reviewed, is it too old, is it running efficiently.
As a pensioner ca... We get flooding in the front of the house, have had local council look at it but to no advantage.
D... I want South East Water to take their environmental responsibilities seriously. Climate change will ... Less service fees Hi Guys,
We're a two person household and as much as we try to save water we find it hard to ... Lower prices- Less money spent of non economic investments like carbon offsets Supply charges should be on sliding scale based on usage. As a 1 person household, I pay same charge... nothing it's great Offer rebates or discounts for making efforts to save water use such as collecting rain water for ga... It would be great if South East Water would recognise that some households use a rain water storage ... As a renter, signing up to a lease means being a customer to South East Water is a given.
Other tha... South East Water better for me if they noticed unusual water usage and made contact. This use to ha... Perhaps free offer to come to the home and show us how and where we can save water. Offer free water... I would like to see more of a break down of when we use our water. I can see how much we use over a... This is the community service for the residential. We moved to the Australia for over 10 years, the ... This is the community service for the quality of the life. We all need the water for convenient and ... Dear Sir/Madam
First of all, Lower prices would be great. Especially The $94.42 charge for sewera... This is a good start Southeast Water, thanks for listening to us, hopefully Southeast water will hav... I appreciate the clear way in which the account was set out. Like the colour coding and the breakdow... More affordable charges and not having to pay for a desalination plant that isn't even working Lower prices and not wasting money on potitically correct initiatives Whatever happened to the summer garden discount we used to receive? Those of us with large gardens a... Taking into consideration the number of residents living in a household.
We are a family of 6 adu... Help us use water wisely, e.g. establish system to water the garden or flush the toilet using used w... Promote efficient use of water by providing rebate/discount. It would be better if I got more than 6 business days notice to pay my bill What would be better is if I got more than 6 business days notice to pay my bill Need to give more encouragement to save water as was done during the drought years. I still see peo... Your prices are too high.
Who said a three quarters of our water usage was for sewerage? In my personal opinion it's great in terms that every time i turn on the tap it is there fresh a... Providing discounts to those that use under 155L per person Lower the rates of the water Lower the rates I'm quite happy with the overall service but would like bills based more on a customers earnings... I'd love to see service charges changed to reflect actual usage rather than flat rate. I live on my ... I would like to see more transparency on the reasons for price increases please. Information about how the waterways are improving in regards to water quality. Also realistic tips o... An app that would show how much water has been consumed and how much our bill will potentially cost We are interested in using rain water for the garden and toilet to save on fresh drinking water. Cou... Overpriced water supply charges with little room to move or discounts for students. When 7/8 of the ... MORE AFFORDABLE, KEEPING WATER CONSUMPTION, FEES, CHARGES, LEVYS AND DISPOSAL TO A MINIMUM. WITH THE... Converting those multi-dwelling buildings on the one meter to separate meters. I would like to see the company more recycling water and using renewable energy in its activities. I... No recycled water for drinking please...it's made millions of people very sick in those parts of... The recent price increase is a bit much. No price increases for some years please. Plus, no water ... Please explain why are so many charges on my bill? The charges on the bill such as parks etc and the cost of recycled water is seriously overpriced. Cheaper bills. The cost of recycled water is far to much and the charges on the bills are ridiculou... Servicing charges are horrendous. We should not have to pay that much as we are not in a drought .We... We try to be as frugal with water usage. "Other charges are over the top" The garden is only... When the sewerage was installed I gave the man the cash he requested, I've since been told that... Cost of supply is way too high. It is 80% of my bills. My usage is smaller than other users of simil... For most of the year's I have lived in Dandenong, the water supply has been good. Very little bl... Cheaper price on water! These are just some questions Trade Waste Customers ask:
What is Trade Waste and will it effect my ...