What would make South East Water better for you?

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Have your say and help us shape our services and prices for the next five years and beyond. Provide your feedback before 23 June 2017 to be in the draw for your choice of a $150 supermarket voucher or $150 credit on your next water bill. Competition terms and conditions.

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2 years ago

For most of the year's I have lived in Dandenong, the water supply has been good. Very little blocks or overflow. But in the past few year's our street gets flooded along with the back and front garden. Plus the downpipes can't handle it.so the house floods. All we get is we can't find anything wrong. The infrastructure and maintenance of the water to and from properties needs to be maintained. As we are paying a heavty amonut of money in Service fees, parks and gardens, as well as the sewage treatment and street cleaning. I also highlight the fact that each department doesn't wor...

2 years ago

When the sewerage was installed I gave the man the cash he requested, I've since been told that due to my financial situation and being a pensioner, that I shouldn't have been charged. Is this correct?
Thanks,
Pam

2 years ago

I would like South East Water to ensure there is no contamination of heavy metals in water from the pipe by monitoring water quality.

Such steps are essential to protect our personal health concerns such as water induced sickness.

2 years ago

Whatever happened to the summer garden discount we used to receive? Those of us with large gardens are doing our bit for climate change and carbon capture, as well as helping to keep Melbourne a green and liveable city, but keeping those gardens alive in a hot dry summer sees us penalised by going up a usage step. So please could we have, if not a discount, an extra allowance for the garden in summer? As the meters are read physically, the reader will know who does have a garden!

2 years ago

cheaper bills please or bill smoothing/monthly bills.

2 years ago

If the bill can be cheaper that would be great, as other utilities providers, like energy and gas, are in a very competitive market and always can offer a better price. At least, if a pay on time discount will be a good start :) Hopefully one day this will come true.
Other services from SE water are very good, like the recent sewerage / water pipe upgrade.
Communication is very good and being proactive and considerate on problem solving to avoid inconvenience to the customer and get the job done perfectly. Very good experience so far.

2 years ago

The recent price increase is a bit much. No price increases for some years please. Plus, no water from the desalination plant please...don't want to drink unnatural water.

2 years ago

Water fountains in all parks
Info on water quality against bottled water - purity test results
Disencourage bottled water

2 years ago

If it can be arranged - Monthly Bills to ease the financial pain. Otherwise a great job

2 years ago

Split the sewerage charges into a service charge and then usage so that the landlord is not paying for all of the sewerage charges which seems unfair given it is based on the amoutn of water consumption by the tenant.

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