What would make South East Water better for you?

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Have your say and help us shape our services and prices for the next five years and beyond. Provide your feedback before 23 June 2017 to be in the draw for your choice of a $150 supermarket voucher or $150 credit on your next water bill. Competition terms and conditions.

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10 months ago

Water fountains in all parks
Info on water quality against bottled water - purity test results
Disencourage bottled water

10 months ago

More information on how clean your water is so people don't buy bottled water.

Also ensure and make publicly knonw that all parks and open areas have clean water fountains so people dont need to buy water.

Water test results made public between bottled water and your fountains.

10 months ago

If it can be arranged - Monthly Bills to ease the financial pain. Otherwise a great job

10 months ago

cheaper bills please or bill smoothing/monthly bills.

10 months ago

Split the sewerage charges into a service charge and then usage so that the landlord is not paying for all of the sewerage charges which seems unfair given it is based on the amoutn of water consumption by the tenant.

10 months ago

Over the last 10 years there has been a lot of publicity and education regarding reducing or making water useage more efficient. I find this isn't reflected in the bill structure. As a 1 person household, the is absolutely no monetary incentive for me to reduce my water use as my actual water useage bill is such a small component of my total bill (which is largely Service charges). Of course I want to reduce water useage for the environment, but it would be nice if there was also a monetary reward. Please make our bills less heavy on service charges and more flexible on useages charges.

10 months ago

If the bill can be cheaper that would be great, as other utilities providers, like energy and gas, are in a very competitive market and always can offer a better price. At least, if a pay on time discount will be a good start :) Hopefully one day this will come true.
Other services from SE water are very good, like the recent sewerage / water pipe upgrade.
Communication is very good and being proactive and considerate on problem solving to avoid inconvenience to the customer and get the job done perfectly. Very good experience so far.

10 months ago

I would like more transparency as to how sewerage charges are calculated. Is it based on a percentage of total water usage? I usually pay more for charges than actual usage.

10 months ago

Channel 9 news tonight had an article about Yarra Water's new initiative to save water using waste Vegetable and Fruit to make Methane Gas - could S.E. Water do this?

10 months ago

I would like South East Water to ensure there is no contamination of heavy metals in water from the pipe by monitoring water quality.

Such steps are essential to protect our personal health concerns such as water induced sickness.

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