What do you think about our research results?

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Have you read the results of our research with customers

As a high level summary, it shows that customers want us to focus on delivering value through:

  • getting the basics right, always
  • warning and informing them
  • making services fair and affordable for all
  • making their experience better
  • supporting the community and protecting the environment.

While we're already doing much in these areas, we've got many new ideas to deliver even greater benefits for our customers. And that's what we intend to do.

Tell us what you think. 

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2 years ago

I just replied to u. U do nothing bar charge moneies for nothing . I asked if u would do some drainage around here . The responce i received was that SE water has no equipment.. Lower ur charges


2 years ago

Your research did not focus on your current starting pricing structure called "STEP 1". For instance, my water uasge is approximately 10kl per bill/quarter, which is approximately 10,000 litres (10kl x 1,000 litres per kl) or approximately 110 litres per day. I have a low water usage of approximately 110 litres per day.

Your current starting pricing structure called "STEP 1" charges water uasge for up to 440 litres a day.
I only have a low water usage of approximately 110 litres per day. I have been continously charged for water usage up to 440 litres a day.

In your up...

2 years ago

My only comment relates to billing. My wife is a keen gardener which is good for the environment and neighborhood. For this reason we use more water than average and we relies we need to pay for that. No problems on that, however, because we use more water on the garden it is presumed that we put more water (waste) into the sewage system which of course is not the case. Re billing for sewage it would be fairer to have a set amount per household or number of persons residing on the premises. I realise the latter suggestion would be difficult to ascertain, therefore a set amount per home would be ...

2 years ago

Sounds about right. People do want affordable services.

2 years ago

We all feel the service charges are over the top, when we pay for water usage and sewage disposal, so it seems a lot like double dipping....etc waterways &drainage charge, annual parks charge, service charges, sewage charges, water usage....WHAT NEXT.

never HAD ALL THESE FEES YEARS AGO AND FEELS LIKE A GRAB FOR CASH, its getting out of hand. I don't mind paying our way, BUT really, its ridiculous what you charge, when the population has grown, therefore collecting so much more revenue.

Disgruntled customer

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