Services you value: which commitment is most important to you?
Our prices and services for 2018-23 have been approved by our regulator, the Essential Services Commission, and they have been shaped by our customers' feedback.
You spoke. We're acting.
Here's a list of our commitments for the next five years. You can read more about them on this site.
- Get the basics right, always
- Warn me, inform me
- Fair and affordable for all
- Support my community, protect our environment
- Make my experience better
Provide your feedback to be in the draw for your choice of $150 supermarket voucher or $150 credit on your next water bill.
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3 weeks ago
I’m really pleased to see these changes taking effect. One query I have though is why apartments are charged a full sewerage disposal fee when in a small block (7 apartments in my case). I know of houses of a similar size that are charged one sewerage cost whereas each of us have to foot a full sewerage charge. I think this is unfair and should be charged as a lump sum divided by seven (in my blocks case). Can you explain to me how this happens?
2 weeks ago
I'd like to see all the extra charges, like supply, sewerage & other authorities decreased, these in many cases cost more than the actual water used are ridiculous & frankly unfair. We are supposedly paying for water, not every Tom, Dick & Harry's ploy to fill their coffers. When these extra charges cost more than water usage then there is something very wrong.
2 weeks ago
We use water just for usual things like wash bath and sometimes water the flowers in summer.
But still sometimes the bill become to much for us only 2 people living in a small townhouse.
See where everyone is commenting from
But ... I’m really pleased to see these changes taking effect. One query I have though is why apartments ...