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Get the basics right, always

Get the basics right, always

You want us to continue delivering:

  • safe and clear water
  • a reliable water supply
  • safe sewage removal and treatment

What we do now

  • Deliver quality water and sewerage services via a reliable network.
  • Invest $54 million a year in renewing our 25,250km water and sewer network and managing eight recycling plants.
  • Test 8,000 water samples from our supply system each year.
  • Comply 100 per cent with drinking water standards.
  • Coordinate an ‘Industry Reference Group’ for regular engagement and collaboration for business customers like developers.
  • Improve the ease and speed of doing business with us by automating processes, i.e. signing contracts/documents is automated via ‘DocuSign’.

What we plan to do

All of the above, plus:

  • invest in new water supply infrastructure.
  • continue to replace ageing infrastructure across our network and enhance our
  • upgrade Boneo Water Recycling Plant to cope with additional sewage flows and loads from population growth and backlog connections in the Mornington Peninsula.
  • work with councils to manage sewage spills in the event of beach closures
  • enhance customer experience by using queue management technology to inform customers of wait time and progression while on hold.
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