Fair and affordable for all

Fair and affordable for all

You want costs kept down and us to assure you that our services and charges are fair and affordable.

  • Provide greater bill certainty and control
  • Keep costs down
  • Digitisation to deliver customer benefits

What we do now

  • Allow you to manage your account and details 24/7 via our online portal mySouthEastWater.
  • Support customers who want to pay their water and sewerage bills, but may not be able to for a variety of reasons through South East Water Assist.
  • Provide an eBill option where you can receive your water bill electronically and use the easy 'click-to-pay' option from your phone, tablet or computer.
  • Work together with City West Water and Yarra Valley Water exploring digital water meters.

What we plan to do

  • Expand billing options and provide more information to help you better manage your bill.
  • Look into choice tariff options and payment flexibility.
  • Reduce our operating cost per property as well as achieving efficiencies in operating and capital expenditure.
  • Increase your awareness about our performance and how we are delivering ‘value-for- money’.
  • Ensure our aim of keeping costs down is aligned with Melbourne Water.
  • Increase the number of customers supported by South East Water Assist.
  • Provide guidance and advice to high water users to reduce usage to be more in line with usual levels for their household size.
  • Provide you with personalised solutions and advice to help you keep your bill amounts on track.

More information

We’re proud to say that we’ve made a head start with some of these actions. You can read more about these in our 'Summary – 2018 Price Submission’.

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