OurSay.org - South East Water

Timeline for incorporating your feedback into our price submission

2016

Engaged 2,000 customers and community on what they value
Hosted 35 customers in an online community to test value priorities
Held online forums with 38 customers and 4 focus groups with culturally and linguistically diverse customers on desired outcomes.

2017

Engaged 180 customers in focus groups and interviews
We want to hear from you! Have your say.
Use our bill simulator to select and influence the price on your bill.
Using your feedback to draft our price submission
We submit our price submission to Essential Services Commission
The Essential Services Commission releases our price submission for public comment.

2018

The Essential Services Commission releases its draft decision on our prices for public comment
Final decision and determination on our price plan published by Essential Services Commission
New prices come into effect

Welcome to the South East Water online community where you can lend your voice to our ongoing activities. Log in or join to get started.

Get Involved

Services you value: which commitment is most important to you?

Get Involved 5 days left

Our prices and services for 2018-23 have been approved by our regulator, the Essential Services Commission, and they have been shaped by our customers' feedback. You spoke. We're acting. He...

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How your feedback is shaping our work

We appreciate your feedback - and we listen. The changes we’ve made to our prices and services for the next five years is a result of that.

In 2017 more than 5,600 of you had your say about what you value the most from our services. We took that feedback and reduced our prices, simplified our charges, and prioritised the services we’ll focus on for you.

Timeline for incorporating your feedback into our price submission

Customer research reports

Price submission highlights

Your feedback has been received.
Thank you!

Have your say

How your feedback is shaping our work

More services you value for the next five years

Support my community, protect our environment

Make my experience better

Fair and affordable for all

Warn me, inform me

Get the basics right, always

Timeline for incorporating your feedback into our price submission

Customer research reports

Price submission highlights

How would you rate this portal?

If you were to rate it higher, what would you like to see?

Your feedback has been received. Thank you!

Have your say

Join the discussion

How your feedback is shaping our work

More services you value for the next five years

Support my community, protect our environment

Make my experience better

Fair and affordable for all

Warn me, inform me

Get the basics right, always

Follow us on our socials

Your feedback has been received.
Thank you!