Welcome to South East Water's 'Have your say' website where you can provide us with your feedback and ideas on our products and services.

Earlier this year you told us what you thought about our prices and what services you valued most. This was part of our customer engagement program for our pricing submission 2018–23.

It was exciting so many of you had your say. We had more than 5,600 customers directly involved in the program sharing what they valued, felt was important, and identified and prioritised initiatives that would deliver on these. Your feedback has shaped and defined our future services and pricing. You told us a consistent story, and we summarised it into five customer outcomes:

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Customer outcomes

The full version of our submission is currently with the Essential Services Commission (ESC). Until 9 March 2018, you can provide your thoughts and feedback thr...
You seek reassurance about future water supply and have confidence in our ability to help shape a more sustainable Melbourne. Reduce our carbon emissions Mini...
You do not want to pay more for better experiences; you simply expect them as good business practice. Improve first contact resolution and reduce effort Incre...
You want costs kept down and us to assure you that our services and charges are fair and affordable. Provide greater bill certainty and control Keep costs dow...
Whether a supply or service interruption is planned or unplanned, warnings and proactive notifications are not just highly valued – you expect them. ...
You expect us to continue to deliver important services and get them right. Safe and clear water Reliable water supply Sewage taken away and treated safely W...
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