Have your say. We're listening.

As a government-owned supplier of water, sewerage and recycled water services to 1.7 million Melburnians, we value our customers and want to hear from you to help us shape our services and prices for 2018-23. We've received valuable feedback from thousands of you already, and we want to hear more. Have your say. We're listening.

Have your say on what you'll pay

Use our bill simulator to tell us what services are important to you and which initiatives you think we should keep, reduce or enhance by selecting how much you're willing to pay, or not pay, for them. We'll use your feedback to shape our services and prices for the future. Plus, you'll go into the draw to WIN a $150 credit on your water bill or supermarket voucher. Get started.

See competition terms and conditions

  See here for an Easy English guide to have your say.

  For translation services, call 03 9209 0130.

Quick poll – what are your preferences about our work on the environment?

Take this quick poll to tell us what you think.

We’re listening, and here’s what you’re saying

You’ve already told us that safe and reliable water is what you value the most. But that’s not all. Here’s what else you’re telling us.


What does your money pay for?

The money you pay on your bill helps us deliver high quality services to you while managing a 24,000 kilometre network of pipes and pumps, 24/7. Here’s a breakdown of those services and costs.

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