Earlier this year you told us what you thought about our prices and what services you valued most. This was part of our customer engagement program for our pricing submission 2018–23.
It was exciting so many of you had your say. We had more than 5,600 customers directly involved in the program sharing what they valued, felt was important, and identified and prioritised initiatives that would deliver on these. Your feedback has shaped and defined our future services and pricing. You told us a consistent story, and we summarised it into five customer outcomes: