Have your say. We're listening.

South East Water is one of three government-owned metropolitan water utilities and we deliver water, sewerage and recycled water services to 1.7 million people in Melbourne’s south east, each day. Learn more about the services we provide.

Your feedback is always valued, and now is no different. Help us shape the future of your water and sewerage services and the price you pay for them.

Have your say and WIN!

We’re seeking your feedback to help shape a new five-year plan that will establish our services and prices until 2023. Your voice counts. By having your say through surveys, commenting on our forums, or using our bill estimator before 23 June 2017, you’ll go in the weekly draw for your choice of a $150 supermarket voucher or $150 credit on your South East Water bill! Competition terms and conditions

What’s new?

Join the conversation and have your say.

Timeline for incorporating your feedback into our price plan

2016
  • Engaged 2,000 customers and community on what they value

  • Hosted 35 customers in an online community to test value priorities

  • Held online forums with 38 customers and 4 focus groups with culturally and linguistically diverse customers on desired outcomes.

2017
  • Engaged 180 customers in focus groups and interviews

  • We want to hear from you! Have your say.

  • Use our bill estimator to select and influence the price on your bill.

  • We submit our draft price plan to Essential Services Commission

2018
  • Consultation draft price determination published by Essential Services Commission

  • Final decision and determination on our price plan published by Essential Services Commission

  • New prices come into effect

We’re listening, and here’s what you’re saying

You’ve already told us that safe and reliable water is what you value the most. But that’s not all. Here’s what else you’re telling us.

READ MORE

What does your money pay for?

The money you pay on your bill helps us deliver high quality services to you while managing a 24,000 kilometre network of pipes and pumps, 24/7. Here’s a breakdown of those services and costs.

READ MORE
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