Welcome to South East Water's 'Have your say' website where you can provide us with your feedback and ideas on our products and services.

Earlier this year you told us what you thought about our prices and what services you valued most. This was part of our customer engagement program for our pricing submission 2018–23.

It was exciting so many of you had your say. We had more than 5,600 customers directly involved in the program sharing what they valued, felt was important, and identified and prioritised initiatives that would deliver on these. Your feedback has shaped and defined our future services and pricing. You told us a consistent story, and we summarised it into five customer outcomes:

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Customer outcomes

Provide feedback on our submission
The full version of our submission is currently with the Essential Services Commission (ESC). Until 9 March 2018, you can provide your thoughts and feedback thr...

Support my community, protect our environment
You seek reassurance about future water supply and have confidence in our ability to help shape a more sustainable Melbourne. Reduce our carbon emissions Mini...

Make my experience better
You do not want to pay more for better experiences; you simply expect them as good business practice. Improve first contact resolution and reduce effort Incre...

Fair and affordable for all
You want costs kept down and us to assure you that our services and charges are fair and affordable. Provide greater bill certainty and control Keep costs dow...

Warn me, inform me
Whether a supply or service interruption is planned or unplanned, warnings and proactive notifications are not just highly valued – you expect them. Keeping ...

Get the basics right, always
You expect us to continue to deliver important services and get them right. Safe and clear water Reliable water supply Sewage taken away and treated safely W...
Voting finished What do you think about our research results?

What do you think about our research results?

5
9
2
Voting finished What you've said about wanting real-time water use data

What you've said about wanting real-time water use data

8
22
4
Voting finished What are you willing to pay (or not pay) for our services?

What are you willing to pay (or not pay) for our services?

17
42
6
Voting finished What would make South East Water better for you?

What would make South East Water better for you?

84
62
41
Voting finished What do you expect from South East Water?

What do you expect from South East Water?

37
33
10
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