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What do you think about our updated website?
What do you think about our updated website?
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We are excited to present you with our updated site. With a new responsive design, we hope to make it easier for you to lend your voice to our ongoing activities where we seek your feedback and ideas....

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Services you value: which commitment is most important to you?
Services you value: which commitment is most important to you?
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Our prices and services for 2018-23 have been approved by our regulator, the Essential Services Commission, and they have been shaped by our customers' feedback.   You spoke. We're acting.   He...

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What do you think about our research results?
What do you think about our research results?
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Have you read the results of our research with customers?  As a high level summary, it shows that customers want us to focus on delivering value through: getting the basics right, always warning a...

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What you've said about wanting real-time water use data
What you've said about wanting real-time water use data
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Would you find value in knowing how much water you're using each day? How about receiving alerts within 24 hours of us detecting unusual water use that could indicate a leak? These options would be ...

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What are you willing to pay (or not pay) for our services?
What are you willing to pay (or not pay) for our services?
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Customers like you are using our bill simulator to tell us what services you think we should keep, reduce or improve and how much you want to pay for them.  As of 5 June, the bill simulator results...

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What would make South East Water better for you?
What would make South East Water better for you?
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Have your say and help us shape our services and prices for the next five years and beyond. Provide your feedback before 23 June 2017 to be in the draw for your choice of a $150 supermarket vou...

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What do you expect from South East Water?
What do you expect from South East Water?
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Have your say and help us shape our services and prices for the next five years and beyond. Provide your feedback before 23 June 2017 to be in the draw for your choice of a $150 supermarket vou...

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How your feedback is shaping our work

We appreciate your feedback - and we listen. The changes we’ve made to our prices and services for the next five years is a result of that.

In 2017 more than 5,600 of you had your say about what you value the most from our services. We took that feedback and reduced our prices, simplified our charges, and prioritised the services we’ll focus on for you.

Read more below.

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