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Have your say and help us shape our services and prices for the next five years and beyond. Provide your feedback before 23 June 2017 to be in the draw for your choice of a $150 supermarket vou...
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Have your say and help us shape our services and prices for the next five years and beyond. Provide your feedback before 23 June 2017 to be in the draw for your choice of a $150 supermarket vou...
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Customers like you are using our bill simulator to tell us what services you think we should keep, reduce or improve and how much you want to pay for them.  As of 5 June, the bill simulator results...
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Would you find value in knowing how much water you're using each day? How about receiving alerts within 24 hours of us detecting unusual water use that could indicate a leak? These options would be ...
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Have you read the results of our research with customers?  As a high level summary, it shows that customers want us to focus on delivering value through: getting the basics right, always warning a...
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Our prices and services for 2018-23 have been approved by our regulator, the Essential Services Commission, and they have been shaped by our customers' feedback.   You spoke. We're acting.   He...
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We are excited to present you with our updated site. With a new responsive design, we hope to make it easier for you to lend your voice to our ongoing activities where we seek your feedback and ideas....

How your feedback is shaping our work

We appreciate your feedback - and we listen. The changes we’ve made to our prices and services for the next five years is a result of that.

In 2017 more than 5,600 of you had your say about what you value the most from our services. We took that feedback and reduced our prices, simplified our charges, and prioritised the services we’ll focus on for you.

Read more below.

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