How can customers help Central Highlands Water improve water quality?

Forum is closed.

Since August last year we asked our customers to rate our performance as a service provider. We collected feedback from over 1000 customers - across the entire region we serve. We heard from everyone from Amphitheatre to Golden Point.

Water Quality is by far, the greatest area of improvement we can make. Overall, you rated water quality a 7.1 out of 10. Sometimes it smells and tastes funny. The quality can vary from location and from day to day. Sometimes customers gave us a 10 out of 10. Sometimes a 1 out of 10.

It is also an area where the gap between our performance and your expectation is greatest.

To that end, we now want to start exploring solutions with you. We have some ideas, but would value yours too.   

How can customers help Central Highlands Water improve water quality?

We will also be holding a community forum on the 1st of April from 10am-2pm in Ballarat Central. Please click the relevant link on the right section of this page to register. Details will be confirmed upon registration. 

Responding to your comments

  •  avatar
    Central Highlands Water

Tell your friends!

Get the link to this page to IM,
Skype or post it

2 years ago

dont use flurid or to much of whatever makes it white

2 years ago

By assisting in subsidies for customers to be able to purchase & maintain CHW approved water filtration units. The large & excessive fees already being charged would assist with this.

2 years ago

We have been using CHW water in Buninyong from 1973-1999 and from 2000-now and have never found anything to complain about. D & G Hunt

2 years ago

Way too much chlorine! Hate washing my hair in Ballarat water - my hair has become damaged and breaks off - the water has made my hair and skin dry. It's terrible. This seems to be common amongst girls that I've talked to that have moved to Ballarat.

2 years ago

I have installed a filter on my drinking water kitchen tap: you could bulk buy filters and sell them to customers at cost price, adding the costs to water bills.

2 years ago

Community forums in local areas would be helpful, to have one in central Ballarat is not particularly accessible. Maryborough could be a good venue, a current program to increase drinking of water is being subjected to ridicule because of the undrinkable quality of town water.

2 years ago

Living in Amphitheatre water from our reservoir has always been an issue since moving here 24 years ago. I know we have had droughts and less rain over this time but our reservoir has been filled a number of times. The water here is disgusting. It is either smelly(of rottern fish), cloudy, dirty, just plain unusable. I have complained a number of times over many years. yes the pipes are flushed but its not fixing the problem. We are told our water is at a reduced price( don't know if that's true) because of the condition you come and shower in it wash your children in it, wash your clothes...

2 years ago

Clean the rivers and water ways of rubbish and weeds. Improve the quality of the water by keeping it clean

2 years ago

Fluoride in our water. Current world thoughts and studies are saying this should not be in our water. Given that these studies world wide are giving negative reports and about the harm it causes, not to mention its classification as a poison.l would like to know where that leaves the water boards that dispose of fluoride in our water, all in the presumption that it helps our teeth which is also being debunked, Ballarat included. I'm sure you at the board must be aware of these studies and where does that leave you if people take legal action. As it will be the people that bails the board out, may...

2 years ago

In the 7 years I have lived in Waubra, I have never hada decent water supply. The water is generally foul, or excessively chlorinated
and has high salt content. Last year the salty water killed most of my citrus trees and my vegetables garden.
I have never seen CHW do anything other than to send out bills, and ignore our water problems. On one occasion when I rang to complain, I was told "It's shit water, we know - get over it!"
My solution is to forget about conventional desalination with all its expense, Instead I think that Ionisation of the water is a much better idea. Ballarat Gol...

See where everyone is commenting from

Back To Top